Ynterface Privacy Policy

1. What this Policy Covers

This Privacy Policy explains how Ynterface collects, uses, stores, and discloses personal information and operational data associated with accounts, companies, staff profiles, and client-related records.

2. Information We Collect

We may collect account profile details, contact data, company details, user role information, uploaded documents, platform activity logs, and system telemetry needed for reliability and security.

3. How We Use Information

We use information to provide and secure the service, authenticate users, manage permissions, process documents, generate operational outputs, support customer requests, and improve product reliability.

4. Data Handling for Company, Staff, and Client Records

Customer organisations control what staff and client data they submit to Ynterface. You are responsible for ensuring lawful basis, notices, and consents for any personal, sensitive, or health-related data you process through the platform.

5. Security Measures

Ynterface implements technical and organisational safeguards, including authenticated access, role-based controls, encrypted transport, and encrypted object storage where configured. No method of transmission or storage is guaranteed to be 100% secure.

6. Cloud Providers and Subprocessors

We use third-party cloud and infrastructure providers to operate the service, including storage and document-processing services. These providers process data only as needed to deliver Ynterface features.

7. Retention and Deletion

We retain data for as long as needed to provide the service, satisfy legal requirements, resolve disputes, and enforce agreements. Account deletion disables access and anonymises personal account details. Organisations may retain operational, employment, healthcare, financial, incident, or compliance records where legally required.

Delete in the app

In the Ynterface mobile app, open Profile, choose Delete account, then enter your password and type DELETE. On the web app, sign in and open Settings, then use the Delete Account option under Advanced Settings.

Request deletion without signing in

If you cannot access your account, email privacy@ynterface.com from the address associated with your Ynterface account. Include your name and organisation. We may ask you to verify ownership before processing the request.

What deletion does

Deletion disables your login, removes your company memberships, unlinks your user account from staff or client profiles, and anonymises your personal account details. If you are the last active owner of a company, you must transfer ownership before deleting your account.

8. International Processing

Data may be processed in regions where our infrastructure or subprocessors operate. By using Ynterface, you authorise such transfers as necessary for service delivery, subject to applicable law.

9. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of personal data. Requests may be submitted by contacting us using the details below.

10. Compliance Statements

Ynterface uses cloud services that can support HIPAA/SOC 2-aligned controls. However, unless explicitly confirmed in a signed agreement, Ynterface does not warrant that your specific deployment or workflow is independently HIPAA certified or SOC 2 certified.

11. Policy Updates

We may update this Privacy Policy periodically. Material changes will be reflected by updating the date above and, where appropriate, by providing additional notice.

12. Contact

For privacy questions or requests, contact: privacy@ynterface.com.