How can we help?

Check that you are using the email address associated with your Ynterface account and that your internet connection is working. Ask your organisation's administrator to confirm your invitation, membership and role. If you still cannot sign in, contact support from your account email address. Never send your password or verification codes.

Your access depends on your organisation, role and assignments. Check that the correct organisation is selected in Profile, then ask your administrator to confirm your access and roster. Some workflows are only available on the web. Do not create a duplicate account to regain access.

Check your internet connection and allow location access while using Ynterface in your device settings. Location is captured when you tap Clock in or Clock out, not in the background. If the problem continues, record the shift time and contact your manager so they can review your timesheet. Do not assume a failed clock action was saved.

Check your connection and the camera or photo permissions for Ynterface in your device settings. If an upload reports an error, check whether the attachment appears in the record before retrying. Contact support with the error message and file type, but do not email participant documents or health information.

Allow notifications for Ynterface in your device settings and check Focus, Do Not Disturb and battery restrictions. Open the app to check your latest messages and roster directly; do not rely on push notifications for urgent care instructions.

Check your connection, close and reopen the app, and install any available Ynterface update from the App Store or Google Play. Before signing out or reinstalling, make sure important work has saved successfully. If the issue persists, send support your device model, operating system, app version and the steps that caused the issue.